SERVICE LIMITATIONS
IMPORTANT INFORMATION ABOUT EMERGENCY 9-1-1 SERVICE

For Canada

This IMPORTANT INFORMATION ABOUT EMERGENCY 9-1-1 SERVICE (“E911 Acknowledgement”) is agreed, acknowledged and accepted by Customer in connection with Customer’s purchase and use of YOTO Business Voice System Service.

1 Description: VoIP Services allow the Customer to make or receive telephone calls over the Internet to or from the public switched telephone network. The nature of VoIP telephone calls, while appearing similar to traditional telephone calling services, create unique limitations and circumstances, and the Customer acknowledges and agrees that differences exist between traditional telephone service and VoIP telephone services, including the lack of traditional 9-1-1 emergency services.

2 9-1-1 service: Because of the unique nature of VoIP telephone calls, emergency calls to 9-1-1 through the Customer’s VoIP Service will be handled differently than traditional phone service. The following provisions describe the differences and limitations of 9-1-1 emergency calls, and the Customer hereby acknowledges and understands the differences between traditional 9-1-1 service and VoIP calls with respect to 9-1-1 calls placed to emergency services from its account as described below.

3 Placing 9-1-1 calls: When the Customer make a 9-1-1 emergency call, the VoIP Service will attempt to automatically route the Customer’s 9-1-1 call through a Third Party Vendor to the Public Safety Answering Point (“PSAP”) corresponding to the Customer’s address of record on its account. However, due to the limitations of the VoIP telephone services, the Customer’s 9-1-1 call may be routed to a different location than that which would be used for traditional 9-1-1 dialing. For example, the Customer’s call may be forwarded to a third-party specialized call center that handles emergency calls. This call center is different from the PSAP that would answer a traditional 9-1-1 call which has automatically generated the Customer’s address information, and consequently, the Customer may be required to provide its name, address, and telephone number to the call center.

4 How the Customer’s information is provided: The VoIP Service will attempt to automatically provide the PSAP dispatcher or emergency service operator with the name, address and telephone number associated with the Customer’s account.  However, for technical reasons, the dispatcher receiving the call may not be able to capture or retain the Customer’s name, phone number or physical location. Therefore, when making a 9-1-1 emergency call, the Customer must immediately inform the dispatcher of its location (or the location of the emergency, if different). If the Customer is unable to speak, the dispatcher may not be able to locate itself if its location information is not up to date.

5 Correctness of information: The Customer is responsible for providing, maintaining, and updating correct contact information (including name, residential address and telephone number) with its account. If the Customer does not correctly identify the actual location where it is located, or if the Customer’s account information has recently changed or has otherwise not been updated, 9-1-1 calls may be misdirected to an incorrect emergency response site.

6 Disconnections: The Customer must not disconnect the 9-1-1 emergency call until told to do so by the dispatcher, as the dispatcher may not have its number or contact information. If the Customer is inadvertently disconnected, the Customer must call back immediately.

7 Connection time: For technical reasons, including network congestion, it is possible that a 9-1-1 emergency call will produce a busy signal or will take longer to connect when compared with traditional 9-1-1 calls.

8 9-1-1 calls may not function: For technical reasons, the functionality of 9-1-1 VoIP emergency calls may cease or be curtailed in various circumstances, including but not limited to:

Failure of service or the Customer’s service access device- if the Customer’s system access equipment fails or is not configured correctly, or if its VoIP service is not functioning correctly for any reason, including power outages, VoIP Service outage, suspension or disconnection of its service due to billing issues, network or Internet congestion, or network or Internet outage in the event of a power, network or Internet outage; the Customer may need to reset or reconfigure the system access equipment before being able to use the VoIP Service, including for 9-1-1 emergency calls; and changing locations – if the Customer moves its system access equipment to a location other than that described in its account information or otherwise on record with the Company.

9 Alternate services: If the Customer is not comfortable with the limitations of 9-1-1 emergency calls, the Company recommends that the Customer terminate the VoIP services or consider an alternate means for accessing traditional 9-1-1 emergency services.

10 Inform other users: The Customer is responsible for notifying, and the Customer agrees to notify, any user or potential users of its VoIP Services of the nature and limitations of 9-1-1 emergency calls on the VoIP Services as described herein.

11 Liability: Customers are advised to review this section with respect to the Company’s limitations of liability (as appropriate to each company).

 

THE CUSTOMER CONFIRMS THAT THEY HAVE READ AND UNDERSTOOD THESE 9-1-1 SERVICE DIFFERENCES

BY ACCEPTING THESE TERMS, THE CUSTOMER ACCEPTS THE COMPANY’S VoIP SERVICES ON THESE TERMS, AND HEREBY WAIVES ANY AND ALL CLAIMS OR CAUSES OF ACTION AGAINST THE COMPANY, ITS AFFILIATES, UNDERLYING CARRIERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR CONTRACTORS, LICENSORS, AND SUPPLIERS ARISING FROM OR RELATING TO THE COMPANY’s Phone 9-1-1 SERVICE. THE CUSTOMER ALSO AGREES TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE ABOVE PERSONS FROM ANY SUCH CLAIMS FOR DAMAGES, INCLUDING LEGAL FEES. THE CUSTOMER’S WAIVER AND INDEMNITY IN THIS SECTION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.

 

 

服務限制
關於加拿大9-1-1緊急服務的重要信息說明

描述:VoIP服務允許您通過互聯網撥打或接聽來自或送至公共交換電話網絡的電話。 VoIP電話的性質雖然與傳統的電話呼叫服務類似,但卻有著獨特的限制和使用環境,並且您接受並同意傳統電話服務與VoIP電話服務之間存在差異,包括缺乏傳統的9-1-1緊急服務。

9-1-1服務:由於VoIP電話的獨特性,通過VoIP服務對9-1-1的緊急呼叫將以不同於傳統電話服務的方式進行處理。以下條款描述了9-1-1緊急呼叫的不同和局限性,您了解並接受如下對您的賬戶中關於傳統9-1-1服務與VoIP服務之間區別的描述。

 

撥打9-1-1電話:當您撥打9-1-1緊急呼叫電話時,VoIP服務將嘗試通過第三方服務提供商,將您的9-1-1呼叫自動發送到記錄在您帳戶上的、與您的地址相對應的公共安全應答點(PSAP)。但是,由於VoIP電話服務的限制,您的9-1-1呼叫可能被發送到與傳統的9-1-1撥號不同的位置。例如,您的呼叫可能被轉發到專門處理緊急呼叫的第三方呼叫中心。這個呼叫中心與PSAP有所不同:傳統的9-1-1呼叫將自動生成您的地址信息,但在第三方呼叫中心處理的9-1-1來電中,您可能需要提供您的姓名、地址和電話號碼。

如何提供您的信息:VoIP服務將嘗試自動為PSAP調度員或緊急服務運營商提供與您的賬戶相關的姓名、地址和電話號碼。但是,由於技術原因,接聽電話的調度員可能無法捕捉或保留您的姓名、電話號碼或實際位置。因此,在進行9-1-1緊急呼叫時,您必須立即通知調度員您的位置(或緊急情況的位置,如果與您的位置有所不同)。如果您無法說話,那麼您的位置信息將不是最新的,則調度員可能無法找到您。

信息的正確性:您有責任提供,保持和更新您賬戶中正確的聯繫信息(包括姓名、住址和電話號碼)。如果您沒有正確告知您所在的實際位置,或者您的帳戶信息最近已更改或未更新,則可能會將9-1-1呼叫錯誤地指向錯誤的應急響應站點。

斷開連接:由於調度員可能未獲得您的電話號碼或聯繫信息,在調度員告知您掛斷電話前,您不能擅自斷開9-1-1緊急呼叫。如果您無意斷開連接,您必須立即回電。

連接時間:由於技術原因,包括網路擁塞,與傳統的9-1-1呼叫相比,VoIP電話中的9-1-1緊急呼叫可能會產生一個忙音信號或者需要較長的連接時間。

9-1-1呼叫可能不起作用:由於技術原因,9-1-1 VoIP緊急呼叫的功能可能在多種情況下停止或切斷,包括但不限於:

服務或服務訪問設備故障 – 如果您的系統訪問設備出現故障或配置不正確,或者您的VoIP服務由於任何原因無法正常工作,包括停電、VoIP服務中斷、計費問題導致的服務中止或斷開、網絡或互聯網擁塞、由於斷電導致的網絡或互聯網中斷;您可能需要重置或重新配置系統接入設備才能使用VoIP服務,包括9-1-1緊急呼叫;並且更換地點 – 如果您將系統接入設備移動到您的帳戶信息中描述的地址、或記錄在ComNet Telecom (Canada) Ltd以外的其他位置。

備用服務:如果您對9-1-1緊急呼叫的限制感到不適,ComNet Telecom (Canada) Ltd建議您終止VoIP服務或考慮採用其他方式運用傳統的9-1-1緊急服務。

通知其他用戶:您有責任並且同意將本文所述的VoIP服務中9-1-1緊急呼叫的性質和限制通知給任何使用您的VoIP服務的用戶或潛在用戶。

責任:建議客戶閱讀本節關於ComNet Telecom (Canada) Ltd的責任限制(適用於每家公司)。

客戶確認他們已閱讀並了解這些9-1-1服務與傳統9-1-1服務的差異。

通過確認并接受這些條款,客戶接受COMNET TELECOM (CANADA) LTD關於VoIP服務在這些條款上的合作關係,並放棄出於反對COMNET TELECOM (CANADA) LTD及其關聯公司、承運人、官員、董事、僱員、代理或承包商、許可人、以及與COMNET TELECOM (CANADA) LTD電話9-1-1服務相關的供應商的索賠。客戶同意賠償、保護和維護上述人員免受損害(包括法律費用)的任何索賠。本協議中客戶的放棄和賠償將終止本協議。